Frequently Asked Questions
Find answers to the most common questions about our products, ordering process, shipping, and policies. If your question is not covered here, feel free to contact our team directly.
Products & Quality
Are your watches genuine Omega?
No. All watches sold on OmegaReplica.to are premium replica timepieces. They are designed to closely replicate the appearance and feel of genuine Omega watches but are not manufactured or endorsed by Omega SA. Every product listing on our site clearly identifies items as replicas.
What quality levels do you offer?
We offer multiple tiers of replica watches. Our highest-grade models feature automatic mechanical movements, sapphire crystal glass, ceramic bezels, and precision finishing that closely mirrors the original design. Browse our full catalog in the Watches section to compare models and specifications.
Do the chronographs and complications work?
Yes. On our higher-grade models, all visible functions are operational — including chronograph sub-dials, rotating bezels, date windows, and GMT hands. Each watch is tested before shipping to confirm proper function.
Ordering & Payment
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), bank transfers, and select cryptocurrencies. All transactions are processed through secure, encrypted payment systems. For full details, see our Terms & Conditions.
Is my payment information safe?
Absolutely. All payment data is processed through PCI-compliant servers with industry-standard encryption. We do not store your credit card details on our servers.
Shipping & Delivery
How long does shipping take?
Most standard orders are delivered within 2–3 weeks (5–14 days production + 7–14 days shipping). Custom orders with gold or platinum finishes may take 4–6 weeks. Full details are available on our Shipping & Delivery page.
Do you ship worldwide?
Yes. We deliver to customers in every country. Shipping is free on all orders, and customs duties and taxes are included — no hidden fees at delivery.
Will I have to pay customs fees?
No. We handle customs clearance and prepay all applicable duties and taxes. The price at checkout is the final price you pay.
How can I track my order?
Once your watch ships, we send you a tracking number via email. You can monitor your package in real time from dispatch to delivery. If you have questions about your shipment, contact us with your order number.
Warranty & Returns
Do the watches come with a warranty?
Yes. Every watch purchased from OmegaReplica.to is covered by our quality assurance warranty against manufacturing defects. If you experience an issue, our in-house watchmakers will repair or replace the watch. Full warranty details are on our Warranty & Returns page.
Can I return a watch if I’m not satisfied?
Yes. You may initiate a return within 14 days of receiving your order, provided the watch is unworn and in its original condition with all protective materials intact. Contact us for a Return Merchandise Authorization (RMA) number before shipping. See return eligibility details.
Still Have Questions?
Our support team responds within 24 hours.
- Email: [email protected]
- WhatsApp: +44 7877 166076