Warranty & Returns
At OmegaReplica.to, every purchase comes with a 14-day money back guarantee and a simple return process. Before your watch ships, you approve photos and a video of it.
Warranty Coverage
Every watch is covered by our 14-day money back guarantee, counted from delivery. Before shipping, we email you 8-12 photos and a video of your actual watch, and it only ships once you approve them. After the 14 days, our team is still here to help with any question about your watch.
What Is Covered
- A watch that arrives damaged or faulty: we refund or exchange it at no cost if you tell us within 14 days of delivery
- A watch that doesn’t match the photos and video you approved: we replace it or refund you
- A watch that isn’t as described: free exchange within 14 days
What Is Not Covered
- Damage from drops, impacts, or intentional mishandling
- Normal wear and tear — including surface scratches on the case, bracelet, or crystal
- Water damage caused by an unsecured crown — always ensure the crown is fully screwed in before any contact with moisture
- Damage resulting from unauthorized third-party repairs or modifications
How to Report a Problem
- Email [email protected] or message us on WhatsApp with your order number and a short description of the issue.
- Add photos, or an unboxing video if the watch arrived damaged. A video speeds things up a lot.
- Our team replies with the next steps, by email usually within 24 hours.
Please don’t send a watch back before we reply: we give you the return address with the next steps.
Repairs
For any issue after the first 14 days, such as a stopped movement or a date that doesn’t change, message us with your order number and our team will work out the next step with you. Any good watchmaker can also service your watch; the first service is usually due after 2-4 years.
If we ask you to send a watch back, ship it tracked and insured. OmegaReplica.to is not responsible for packages lost or damaged in transit to us. For shipping guidelines, visit our Shipping & Delivery page.
Returns & Exchanges
We want you to be fully satisfied with your purchase. If you wish to return or exchange a watch, we have made the process as simple as possible.
Return Eligibility
- Returns must be started within 14 days of delivery, for a full refund. After 14 days we can’t accept returns.
- The watch must be unworn, with its tags and packaging, including all protective plastics and holograms.
- A faulty watch, or one that isn’t as described, is exchanged for free.
- Items showing signs of wear, removed seals, or missing accessories are not eligible for return.
How to Start a Return
- Email [email protected] within 14 days of delivery with your order number and the reason for the return, or contact our team on WhatsApp.
- We reply with the return address. Pack the watch securely in its original packaging.
- Ship it back tracked and share the tracking number with us.
Returns sent without contacting us first can’t be accepted. We don’t charge restocking fees. You pay the return shipping unless the return is due to our mistake or a defect.
Custom & Special Orders
Watches with custom modifications — including additional gold plating, platinum finishes, or bespoke dial configurations — are non-refundable. Exchanges for custom orders may be considered on a case-by-case basis. If you have questions before placing a custom order, reach out to us and we will be happy to advise.
Refund Processing
We inspect a returned watch within 2-3 business days of receiving it. The refund then goes to your original payment method and reaches you within 7-10 business days.
Need Help?
Our support team can help with returns, exchanges or any question about your order. Email replies usually come within 24 hours, and WhatsApp is checked 7 days a week.
- Email: [email protected]
- WhatsApp: +86 176 8892 6769
For general policies, see our Terms & Conditions.